In today’s world it is rare to have a person or an institution back up their “talk” with “the walk.” We’ve become accustomed to customer service being handled by overly polite people who rarely solve your problems. This was the case when we first listed our house for sale. A million-dollar realtor came in and sold us on her company, her credentials and her track record. She established a high sales price, held an open house and disappeared. After 90 days of infrequent showings, no offers and little feedback, I was done.
Enter David Bartels and Help-U-Sell. We had heard about the company with its reduced commissions, yet was concerned about the level of personal attention. After an hour-long meeting with David, I was on board. We discussed marketing plans, agreed on a sales price, based on several criteria, laid out an optional plan B and went to work. We had more showings in the first week than we did in a month with our prior realtor. And there was feedback on nearly all of the viewings: level of interests, opinion of asking price, overall experience. Every week David would review all sales in my neighborhood and evaluate where we were in that market and make appropriate suggestions. Soon, a few lowball offers came, which David handled in a professional manner. Eventually, more serious offers came – three at the same time and as usually David’s negotiating skills got us into escrow with the best of the three offers.
Never having sold a home before, escrow was nerve-wracking, but David and his knowledgeable assistant, Kathy Landon guided us through it with little anxiety. They answered all questions, big and small, and would follow up any issues within hours. Escrow closed Monday and I called to thank David, Kathy and the entire staff for their professionalism and amount of personal attention they offered.
Clearly, I’ve become a fan of Help-U-Sell – and David and Kathy in particular. They get an emphatic “thumbs up!”